Privacy policy
Τελευταία αναθεώρηση: 2026-07-12
We process your data in accordance with the Swiss Federal Act on Data Protection (FADP/revFADP) and, where we sell to customers in the EU/EEA, in accordance with the GDPR. Here we explain what we collect, why, and what rights you have — in the same plain language we use to describe a seam.
Data controller
clothVR (en constitución), Bahnhofstrasse 1, 8001 Zürich, Switzerland. Data protection contact: info@clothvr.com.
What data we process and why
Order data (name, address, email, items): to perform the sales contract, shipping and returns. Legal basis: performance of a contract (art. 6(1)(b) GDPR).
Payment data: processed by the payment provider; we never store your full card number.
Cart, language and preferences: stored locally in your browser (localStorage) and never transmitted to our servers.
Newsletter (email): only with your express sign-up; you can unsubscribe with one click in every mailing. Legal basis: consent (art. 6(1)(a) GDPR).
Anonymous audience measurement: only if you accept the corresponding category in the cookie banner. Legal basis: consent.
Recipients and transfers
We share data only with the providers needed to run the store (logistics, payments, hosting), under data processing agreements.
If a provider processes data outside Switzerland or the EEA, we require adequate safeguards (an adequacy decision or standard contractual clauses).
Retention periods
Order data: 10 years (Swiss commercial and tax retention obligation, art. 958f CO).
Newsletter: until you unsubscribe.
Consented analytics data: 14 months at most.
Your rights
Access, rectification, erasure, restriction, portability and objection: write to us at info@clothvr.com and we will respond within 30 days at most.
If you are in the EU/EEA, you may lodge a complaint with your supervisory authority; in Switzerland, with the FDPIC (Federal Data Protection and Information Commissioner).
Security
The entire site is served encrypted (TLS). We apply data minimisation: what we do not need, we do not ask for; what is not asked for cannot leak.